Death of an iPhone

I thought the battery had died. I wasn’t too worried when at 5 pm yesterday my phone wouldn’t turn on. I hooked it to my car charger and ignored it for a while.

I looked down and the phone was cycling between the low battery symbol and the Apple logo. Weird. At this point, I tried to shut it down. I tried to re-boot. The only thing that would work was unplugging it. Unplugging it would shut it off.

When I got home I plugged it to the charger. After a couple of minutes, I checked it to find it was trying to find my carrier (AT&T) and it thought the date was December 31…we’re in May. Upon unplugging to take to the laptop, it shutoff and started doing the cycling dance again.

I plugged it to my Mac Book Pro, but iTunes didn’t recognize it at all. Some web searches later, checking for updates of iTunes and the computer; I determined I needed to do a restore.

Following the steps I found on the Apple support forum, I suddenly received a 1611 code saying it couldn’t restore.

I broke down and finally called an Apple Genius. I purchased the iPhone 4s on October 27, 2011. I’m well within the year warranty, but outside of the phone support (90 days). At first, without paying the $29.99, they wouldn’t help. Eventually Todd ( who was pleasant) agreed to ask his supervisor. It took almost a half hour before he came on the phone.

Daniel had me remove my virus protection and try to restore again. I still got the 1611 code. I also tried this process on my PC ( yes I have one). I received the same code.

Later today, I will be taking the phone to the Apple Store since Daniel determined it must be a hardware issue.

(5/24) Update… After taking it to the Apple Store at Palm Beach Gardens, I was given a new phone. Their diagnostics confirmed it was a hardware issue. Important tip: Confirm you are backing up to the ‘Cloud’. I had no problems with my content, but I spent hours on my folders and other settings.


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  2. Sad day in the Apple household..

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